Online Return Policy

EFFECTIVE IMMEDIATELY: 

- Goods accepted for exchange will be solely at the discretion of PICO.

- Exchanges only, within 5 days must be in NEW and UNUSED condition and in original packaging accompanied by original receipt.

- Store credit will be provided if exchange is not possible.

- Rental Fee will apply to rentable items.

- NO RETURNS on personal hygiene items.

- NO RETURNS on special ordered items or large ticket items (Lift Chairs, Power Mobility, Luxury Beds)

- 25% Restocking / Cancelling fee applies to special order items ONCE ORDERED. Shipping fees are non refundable.

- For online orders, the customer will be responsible for the return charge/ pick up fee unless it is Pico's mistake.

- For online orders, there would also be a restocking fee of %15 if it is not an item carried at the store.

To get started:

email returns@picomedical.com to get the process started or call the store 323.936.4104

WE APOLOGIZE FOR THE INCONVENIENCE BUT APPRECIATE YOUR UNDERSTANDING.