Online Return Policy

EFFECTIVE IMMEDIATELY: 

- Goods accepted for exchange will be solely at the discretion of PICO.

- Exchanges only, within 5 days must be in NEW and UNUSED condition and in original packaging accompanied by original receipt.

- Store credit will be provided if exchange is not possible.

- Rental Fee will apply to rentable items.

- NO RETURNS on personal hygiene items.

- NO RETURNS on special ordered items or large ticket items (Lift Chairs, Power Mobility, Luxury Beds)

- 25% Restocking / Cancelling fee applies to special order items ONCE ORDERED. Shipping fees are non refundable.

WE APOLOGIZE FOR THE INCONVENIENCE BUT APPRECIATE YOUR UNDERSTANDING.